While an incredible vacation awaits at Universal Orlando Resort, unfortunately we can't make guarantees about the weather, but your clients’ travel plans can still be stress-free. In the event that a hurricane or tropical storm warning is issued by the National Hurricane Center or a state of emergency is declared for the Orlando area or in your clients’ place of residence, within seven days of their arrival, you can contact our team in advance to reschedule or cancel their Universal Parks & Resorts Vacations Package, hotel room-only accommodations, and Universal Orlando theme park tickets without any cancellation or change fees imposed. If you have purchased airline tickets as part of your clients’ Universal Parks and Resorts Vacations package, you may still be subject to cancellation and change fees assessed by those airlines.

The policy does not apply to certain special events, dining experiences or group related bookings.

We want your clients to feel safe and will work with you directly to best accommodate their needs. If you have additional questions or need to change or cancel travel plans, please contact a member of our Guest Contact Center team by calling 800-224-3838.

Terms & Conditions:

• Waiver of cancellation or modification fees applies to hotel accommodations and Universal Orlando theme park tickets when booked through Universal Orlando including when purchased as part of a Universal Parks and Resorts Vacations package.
• Please note that this policy does not apply to hotel reservations, whether booked as room only or as part of a vacation package, when made after a Hurricane or Tropical Storm warning has been issued or state of emergency is declared for either Orlando or your clients place of residence.
• Availability of same accommodations and room rates cannot be guaranteed for rescheduled vacations dates.
• If you have purchased airline tickets as part of your clients’ Universal Parks and Resorts Vacations package, you may still be subject to cancellation and change fees assessed by those airlines.
• The policy does not apply to certain group related bookings including special events. Guests with group rates must contact their respective meeting/group planner directly for cancellation policy.
• Anyone calling to cancel or modify bookings must be 18 years of age or older.
• If you have purchased a Universal Parks & Resorts Vacations package via travel financing with Uplift you will not be charged interest as a result of a cancelled vacation due to a hurricane or tropical storm.